The Broward County Board of County Commissioners is seeking qualified candidates for the position of Destination Services Manager.
General Description Performs complex, professional services and supervisory work of dynamic programs and partnership management at the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB). Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university.
Requires four (4) years marketing, journalism, business, communications or closely related experience.
Special Certifications and Licenses Required None.
Preferences
Certified Meeting Professional
Event or Meeting planning experience
DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Broward County's Greater Fort Lauderdale Convention and Visitors Bureau (Visit Lauderdale) is looking for an experienced services leader to build, manage, and inspire a new Destination Services team. Overall, the position will support the group sales, sports sales, and special events sales efforts through maintaining positive relationships with local industry partners, connecting meeting planners with local resources, and working to improve the customer experience within Broward County. Further, this position will plan and execute specific events or parts of events.
This position will be responsible for a team of in-house staff focused on in market servicing of groups booked through Visit Lauderdale's sales efforts. These events can vary from small, single facility events to large city-wide conventions. Developing strategy, implementing effective systems and procedures, delivering on service promises, and empowering staff through leadership and support are necessary abilities for the successful candidate.
This position serves as a primary day-to-day point of contact for industry partners (hotels, attractions, restaurants, retail, etc.), and as such serves as one of the most visible members of the team.
This position will be responsible for planning and executing events both large and small. For example, Broward County will be hosting IPW 2026 and this position will be responsible for planning major components of that event. The candidate should have a history in event planning and execution.
Management functions in this position include building and leading a team, participating in the development of the department's annual budget and annual strategies, planning and communicating purchases and other administrative needs in advance, and communicating the department's successes and opportunities regularly with the appropriate upper management.
Servicing events and conventions is a dynamic function; the appropriate candidate will be willing and able to easily adapt to and implement last minute changes.
Candidate should be proficient in Microsoft Office, CRM (Simpleview or similar), Cvent, EmpowerMINT, LinkedIn.
This position will assist in various emergency functions as-assigned before, during, and after a disaster. This includes, but is not limited to, working at the Broward County Emergency Operations Center during a hurricane.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
SPECIAL INFORMATION
County Core Competencies
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer-centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Created by the Board of Broward County Commissioners in 1987, the Greater Fort Lauderdale Convention & Visitors Bureau (GFLCVB) is a governmental agency funded by a portion of the tax on hotel rooms. The staff of the GFLCVB promotes the Greater Fort Lauderdale area as a premier year-round leisure and meeting destination.